These terms apply to all purchases of travel readings via this website. Sales are processed by Digistore24 GmbH as authorized reseller — your purchase contract for payment processing is concluded with Digistore24; the reading itself is created and delivered by Sonia Kowalewski ("when & where").
A travel reading is an individually created digital product: a personal PDF dossier based on your birth data and preferences, containing an astrological interpretation (astrocartography and transits) with region and timing suggestions and curated booking recommendations. It is delivered by email within 36 hours after you submit your complete birth details. If demand causes longer waiting times, you will be informed.
Readings are astrological interpretations offered for inspiration, self-reflection, and entertainment. They are not travel, safety, health, financial, or legal advice, and no specific outcomes are promised. You remain responsible for your own travel decisions, bookings, and for checking current travel advisories and entry requirements.
We want you to feel safe ordering a personal reading. The following applies:
60-day money-back guarantee: Your purchase is covered by a 60-day money-back guarantee, handled by Digistore24 as reseller. If your reading does not feel right for you, contact hello@when-and-where.com or Digistore24 support within 60 days of purchase for a full refund.
This guarantee is voluntary and more generous than statutory withdrawal rights, which remain unaffected. Note that under Art. 16 of Directive 2011/83/EU and its national implementations, the statutory 14-day EU right of withdrawal for individually created digital content may expire once your dossier has been created and delivered at your request — the 60-day guarantee above applies independently of this.
If something in your dossier feels off or unclear, write to us within 14 days of delivery — we'll gladly clarify or add to your reading. We want you to love it.
Booking suggestions in dossiers and on this website contain affiliate links (advertising). If you book through them, we earn a commission at no extra cost to you. Recommendations are chosen editorially; partners have no influence on which places appear in your reading.
Your dossier is for your personal use. Sharing, reselling, or publishing it (in whole or in part) is not permitted without written consent.
We are liable without limitation for intent and gross negligence. For simple negligence, liability is limited to the breach of essential contractual obligations and to the foreseeable, typical damage. Statutory liability for injury to life, body, or health remains unaffected.
Mexican law applies; mandatory consumer protection provisions of your country of residence (including EU consumer law where applicable) remain unaffected. Should individual provisions be invalid, the remainder stays in force.
Version 1.0 · July 5, 2026